IDM Support

The Identity Management (IdM) team provides enterprise services and technical support relating to identity and access management (IAM) at Rutgers University. **

To obtain IdM support for help with IdM related services, one can report an incident or submit a request.

SERVICE NAME (alphabetical order) SERVICE REQUEST
Central Authentication Service (CAS) – more info Submit a request to integrate your service with CAS
CommunityID more info Submit a request to integrate your service with CommunityID
Duo Admin – more info Submit a request for access to Duo Admin Panel
Duo Integration  Submit a request to integrate your service with Duo
Early Employee NetID Submit a request for an early Employee NetID
Guest  Account Submit a request for a Guest account
Grouper – more info Submit a request to integrate your service with Grouper
Lightweight Directory Access Protocol (LDAP) more info Submit a request to integrate your service with LDAP
Mainframe/IMS/Rutadmin access Submit a request for access to mainframe applications
NetID Management Admin Submit a request for access to NetID Management
Person Registry Admin – more info Submit a request for access to Person Registry
Rutgers Active Directory (RAD) more info Submit a RAD request or incident
RAD Admin Account Submit a request for a RAD Admin account
Shibboleth – more info Submit a request to integrate your service with Shibboleth
Test Accounts  Submit a request for a test account

 

To subscribe to various IDM announcements list, use the appropriate link below to manage your subscription (i.e. subscribe, unsubsribe or change your email address). IDM announcements list are communications for IDM to announce to service stakeholders regarding any service outages,  interruptions, or other maintenances that may impact services.

LIST NAME (alphabetical order) LIST INFO
CAS Announcements Manage subscription
CommunityID Announcement Manage subscription
Grouper Announcements Manage subscription
Kerberos Announcements Manage subscription
LDAP Announcements Manage subscription
Shibboleth Announcements Manage subscription

 

 

** NOTE: With regard to physical identity and access management (PIAM) concerns such as building access/security and ID cards, please reach out to Institutional Planning & Operations (IPO) – Public Safety.

++ NOTE: Information above is intended for non-major incidents only. To report a major incident, please reach out to OIT Help Desk for IT help ( call 833-OIT-HELP / 833-648-4357 ). A major incident can be defined as an interruption, outage or other event for one or more services that cause significant impact and/or prevents essential work from being done. A major incident is typically wide spread with consequential impact.

Related Articles